Privacy Policy

Effective Date: August 10, 2026

BAY APPLIANCE REPAIR (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, request appliance repair services, contact us, or interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Contact Information

  • Name

  • Phone number

  • Email address

  • Service address

  • Mailing address (if provided)

Service Information

When requesting appliance repair services, we may collect:

  • Appliance type

  • Appliance brand and model information

  • Description of appliance problems

  • Photos or videos of appliances provided by customers

  • Appointment details

  • Service history

Payment Information

Payments may be processed through third-party payment providers. BAY APPLIANCE REPAIR may receive limited transaction information, but we generally do not store complete payment card numbers.

Website Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on website

  • Referring website or search source

  • Website interaction data

  1. How We Use Your Information

BAY APPLIANCE REPAIR may use collected information to:

  • Schedule and provide appliance repair services

  • Contact customers regarding appointments

  • Provide estimates and service updates

  • Process payments

  • Respond to customer questions

  • Improve website performance and customer experience

  • Maintain business records

  • Prevent fraud or misuse

  • Send service-related communications

  • Provide promotional information when permitted

We only use personal information for legitimate business purposes.

  1. How We Share Information

BAY APPLIANCE REPAIR does not sell, rent, or trade customer personal information.

We may share information with trusted third parties when necessary to operate our business, including:

Service Providers

Examples may include:

  • Website hosting providers

  • Payment processors

  • Scheduling software providers

  • Customer relationship management systems

  • Website analytics providers

  • Marketing service providers

These companies are permitted to use information only to provide services to BAY APPLIANCE REPAIR.

Legal Requirements

We may disclose information if required by:

  • Law enforcement requests

  • Court orders

  • Legal processes

  • Protection of our rights, safety, or property

  1. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and understand website traffic.

Cookies may help us:

  • Remember visitor preferences

  • Analyze website performance

  • Understand how visitors use our website

  • Improve marketing effectiveness

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

  1. Analytics Services

We may use third-party analytics services to understand website traffic and visitor behavior.

These services may collect information such as:

  • Website pages visited

  • Browser information

  • Device information

  • General location information

  • Interaction patterns

This information helps us improve our website and services.

  1. Marketing Communications

If you provide your contact information, BAY APPLIANCE REPAIR may contact you regarding:

  • Requested services

  • Appointment reminders

  • Service updates

  • Promotions or special offers (where legally permitted)

You may unsubscribe from promotional communications at any time by following unsubscribe instructions or contacting us directly.

  1. Text Message Communications

If you provide a mobile phone number and consent to receive text messages, BAY APPLIANCE REPAIR may send messages related to:

  • Appointment confirmations

  • Technician arrival updates

  • Service information

  • Customer support

Message and data rates may apply depending on your mobile carrier.

You may opt out of text messages at any time by replying with “STOP” or contacting us.

  1. Data Security

We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.

Security measures may include:

  • Secure website connections

  • Limited access to customer information

  • Password protection

  • Third-party security services

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain personal information only as long as necessary for legitimate business purposes, including:

  • Providing services

  • Maintaining service records

  • Accounting requirements

  • Resolving disputes

  • Meeting legal obligations

When information is no longer needed, we may securely delete or anonymize it.

  1. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

  1. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected

  • The right to request deletion of personal information

  • The right to request correction of inaccurate information

  • The right to opt out of the sale or sharing of personal information

  • The right to non-discrimination for exercising privacy rights

BAY APPLIANCE REPAIR does not sell personal information.

To submit a privacy request, please contact us using the information below.

  1. Your Privacy Choices

You may:

  • Request access to your personal information

  • Request updates or corrections

  • Request deletion where applicable

  • Opt out of marketing communications

  • Disable cookies through browser settings

Requests may require verification to protect customer privacy.

  1. Third-Party Websites

Our website may contain links to third-party websites.

BAY APPLIANCE REPAIR is not responsible for the privacy practices, content, or security of external websites.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will become effective when posted on this page. The updated effective date will appear at the top of this policy.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

BAY APPLIANCE REPAIR

Website: https://bayappliancerepair.com

Email: service@bayappliancerepair.com

Phone: 415-585-5900